Our Frequently Asked Questions
We have created a list of our most frequently asked questions, to assist you before travel. However, if you can't find the answer you're looking for, feel free to call us on 0115 977 0080
- How do I make a booking?
- When do I need to pay the balance?
- Why do I need to pay a single supplement?
- Can I make changes to my holiday?
- Can I choose my seat on the coach?
- Do your coaches have a toilet/will there be comfort stops?
- Can I make special requests (room/dietary requirements etc)?
- Can I be picked from my home?
- Am I able to bring my wheelchair or mobility scooter?
- How/when will I receive my travel documents?
- What time will my pick-up be/when will you tell me?
- Do I need a passport?
- Where can I access travel advice?
- What is EES/ETIAS?
- How much luggage can I take?
- Who is responsible for my luggage?
- I need to cancel my booking, what do I do?
1. How do I make a booking?
You can view and book all our Holidays and Days Out online. You can also call our Reservations Team on 0115 977 0080. Alternatively, if you prefer to book in person, then please visit one of our Skills Travel Shops located in Nottingham & Derby (or visit our Head Office in Bulwell). Our opening hours can be found here www.skills.co.uk/Travel-Shops.
Back To Top2. When do I need to pay the balance?
The balance due date is stated upon your confirmation, and we ask you to settle the balance no later than this date.
Back To Top3. Why do I need to pay a single supplement?
We appreciate that needing to pay a single supplement can be frustrating. We have little or no control over this, as most hotels charge per room, not by occupancy, resulting in a single supplement needing to be paid. However, we work very closely with our suppliers to keep our single supplements as low as possible. Indeed, you will find that many of our holidays offer several single rooms with no supplement.
Back To Top4. Can I make changes to my holiday?
Yes. We charge a minimum £20 per person administration fee for any amendments made to holidays and £10 for days out. Substantial changes may result in higher charges. Should you wish to make a change close to the departure date, it may not be possible and you may incur our standard cancellation charges.
Back To Top5. Can I choose my seat on the coach?
When booking you can indeed choose your preferred seat. Premium seating at the front of the vehicle is available at a small supplement. We reserve the right to alter pre-booked seating in certain circumstances.
Back To Top6. Do your coaches have a toilet/will there be comfort stops?
Most of our coaches have toilet facilities. On most of our tours there will be a comfort stop dependent on the time and distance travelled. Your driver will provide further details.
Back To Top7. Can I make special requests (room/dietary requirements etc)?
If you have a special requirement that relates to your diet, medication or mobility that is essential, and may influence your ability to travel on any of our tours please tell us at the time of booking (we will contact the hotel and obtain confirmation that your needs can be met).
Please make us aware of any specific dietary requirements you may have (e.g vegetarian) and we will advise the hotel accordingly.
If you wish to request a room type/facility but do not wish to pay to guarantee this, we will forward this to the hotel, however it will not be guaranteed.
8. Can I be picked from my home?
We are able to offer our popular 'Door-to-Door service' on our Optimum Experience & Signature holidays of 5 days or more. This means that we will pick you up from your front door to take you to your nearest departure point, where you will meet our holiday coach. We will then take you home safely at the end of your holiday. For further information please visit: www.skills.co.uk/Our-Door-to-Door-Service. We reserve the right to withdraw this additional service closer to the time of departure, therefore booking as soon as possible is advisable.
Please note: our door-to-door service is not available on our CoachStyle breaks.
9. Am I able to bring my wheelchair or mobility scooter?
Due to limited space, we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Collapsible walking frames are included in this limitation. You must reserve a space at the time of booking, and this will be noted on your confirmation. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance. It is the bookers responsibility to advise us at the time of booking about any mobility issues. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking.
Back To Top10. How/when will I receive my travel documents?
You will receive your Travel Document approximately 7 days prior to departure. We send this by email, therefore please ensure we have an up-to-date email address for you. Should you not have an email address, then we can post it to you.
Back To Top11. What time will my pick-up be/when will you tell me?
When we send your Travel Document to you (approximately 7 days prior to departure), this will include your confirmed pick-up time. If you have provided us with your mobile phone number, we will also text you to confirm. Should you have booked our 'door-to-door' service, this is the point where we will confirm the time you will be picked-up from your home address.
Back To Top12. Do I need a passport?
We require passport numbers and dates of birth for all travellers at the time of booking any of our European holidays. For further information, please refer to our Travel Advice page www.skills.co.uk/Travel-Advice. We cannot accept responsibility if customers are not in possession of the correct travel documentation in order to travel.
Back To Top13. Where can I access travel advice?
Please refer to our Travel Advice page for further information www.skills.co.uk/Travel-Advice.
Back To Top14. What is EES/ETIAS?
Please refer to our Travel Advice page for further information www.skills.co.uk/Travel-Advice.
Back To Top15. How much luggage can I take?
One medium-sized suitcase per person (15kg) hold luggage, plus a small personal item such as a handbag may be taken into the cabin. We do provide luggage labels so that your luggage can be quickly and clearly identified (these will be emailed to you with your Travel Document).
Back To Top16. Who is responsible for my luggage?
As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please ensure you see the driver place your luggage into the coach and at the end of the holiday, check that you collect the correct luggage from the driver at your drop-off point. We cannot accept responsibility for misplaced or damaged luggage.
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Skills, Belgrave Road, Bulwell, Nottingham, NG6 8LY. Registered in England Number 546349. VAT Registered Number 660 5538 34.
Skills Holidays, CoachStyle & Skills Days are trading names of Skills Travel Ltd.
We guarantee 100% financial protection on all of our tours and breaks operated by Skills Holidays and Skills Coachstyle.
Tel: +44 (0)115 977 0080 Email: enquiry@skills.co.uk. All content is copyright © Skills Travel Ltd.
