Our Frequently Asked Questions

We're sure you'll have some questions about your holiday - that's why we have created a list of our most frequently asked questions, to assist you before travel.

If you can't find the answer you're looking for, feel free to call us on 0115 977 0080

What documentation do I need to travel and will I be sent tickets?
I’ve lost my holiday confirmation. How do I get a replacement?
Will you send me a reminder of when my balance is due?
If I make changes to my holiday will I be charged?
Is it compulsory to take travel insurance?
Why do I have to pay a single supplement?
Can I reserve a seat on the coach?
How much luggage can I take?
Am I able to bring my wheelchair or mobility scooter?
Will there be a toilet on the coach and will there be comfort stops?
Can I be picked up from my home?
Can I make requests to the hotel?
Do I need a passport?
Can I transfer my holiday?
Do I have to wear a mask on board?
How do I apply for a refund?

1. What documentation do I need to travel and will I be sent tickets?

Skills Holidays offer a paperless travel system. As long as you have your booking reference, you do not require any paperwork to travel with us.

2. I’ve lost my holiday confirmation. How do I get a replacement?

Call one of our friendly travel advisors on 0115 9770 080, who will be happy to e-mail you a copy of your details. You no longer need a physical copy to board the coach, having electronic proof will be satisfactory.

3. Will you send me a reminder of when my balance is due?

The balance due date is stated upon your confirmation, and we ask you to settle the balance no later than this date. Failure to pay by this date may regrettably result in the cancellation of your holiday.

4. If I make changes to my holiday will I be charged?

Yes. We charge a minimum £20 administration fee for any amendments made to holidays and £10 for day trips. Substantial changes and changes made close to departure date may result in higher charges.

5. Is it compulsory to take travel insurance?

We strongly advise that you take out personal travel insurance for the trip. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.
We can sell you insurance alternatively you can source this independently.

6. Why do I have to pay a single supplement?

Skills Holidays appreciate the high demand for single rooms on our holidays and do our best to procure an appropriate number for each tour. Most hotels have only a limited number of single rooms and usually charge a supplement which we pass on to you. It may be possible in some instances to ask the hotel to permit us to sell a double room for sole occupancy for which they will make a charge.

7. Can I reserve a seat on the coach?

On our holidays, you will have pre-allocated seating on the main touring coach, which you retain for the duration of the tour. Premium seating at the front of the vehicle is available at a small supplement. We reserve the right to alter pre-booked seating in exceptional circumstances. Reserved seating does not apply to feeder vehicles or on day trips.

8. How much luggage can I take?

One medium-sized suitcase per person (15kg) hold luggage, plus a small personal item such as a handbag may be taken into the cabin. If you are travelling on a European tour, we recommend that you bring an additional overnight bag with you. We do provide luggage labels so that your luggage can be quickly and clearly identified.

9. Am I able to bring my wheelchair or mobility scooter?

Due to limited space, we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Collapsible walking frames are included in this limitation. You must reserve a space at the time of booking, and this will be confirmed in correspondence. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance. It is the bookers responsibility to advise us at the time of booking about any mobility issues. . If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking.

10. Will there be a toilet on the coach and will there be comfort stops?

Most of our coaches have toilet facilities. On most of our tours there will be a comfort stop dependent on the time and distance travelled. Your tour driver will be able to help.

11. Can I be picked up from my home?

We are now able to offer our popular 'Door-to-Door service' on our Skills, Skills Premium and Optimum breaks of 4 days or more. This means that we will pick you up from your front door to take you to your nearest departure point, where you will meet our holiday coach. We will then take you home safely at the end of your holiday. This service is available from most of the East Midlands and South Yorkshire for a supplement, for more information please visit: www.skills.co.uk/Our-Door-to-Door-Service. We reserve the right to withdraw this additional service closer to the time of departure so booking soon is advisable. Please note: our door-to-door service is not available on our CoachStyle breaks.

12. Can I make requests to the hotel?

If you have a special requirement that relates to your diet, medication or mobility that is essential, and may influence your ability to travel on any of our tours please tell us at the time of booking. We will contact the hotel and obtain confirmation that your needs will be met. If you wish to request a room type but do not wish to pay to guarantee this, we will pass it to the hotel as an unguaranteed request if available.

13. Do I need a passport?

We require passport numbers and dates of birth of all travellers at the time of booking any of our European holidays. For all Continental holidays, you will require a full 10-year British Passport (machine readable) valid for a further 6 months after your holiday. If you do not hold a full British Passport or have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. We cannot accept responsibility if passengers are not in possession of the correct travel documents. For full details on passport requirements, please contact 'the identity and passport service' on 0300 222 0000 or vist www.direct.gov.uk.

14. Can I transfer my holiday?

You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter or email no less than 7 days before departure. This will also occur a admin fee. Certain arrangements may not be transferred for air packages or many fall down to the 3rd party suppliers' terms, our friendly advisors will explain the options to you at the time.

15. Do I have to wear a mask on board?

It's no longer a legal requirement for passengers to wear a mask whilst traveling. Skills will always adhere to follow government regulations and we ask all our passengers to keep up to date by following the government websites and latest travel restrictions.

16. How do I apply for a refund?

If your holiday or day excursion has recently been cancelled, you will be notified by a member of the Holidays team. We will always aim to offer you an alternative, the decision doesn't need to be made straight away. If you would like the money refunded, please email refunds@skills.co.uk with your name and booking reference, we will process this for you back onto the card you paid with. If you paid by cash, we require your account number and sort code to process the payment.

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Skills

Belgrave Road

Bulwell

Nottingham

NG6 8LY

Skills, Belgrave Road, Bulwell, Nottingham, NG6 8LY. Registered in England Number 546349. VAT Registered Number 660 5538 34.

Skills Holidays, CoachStyle & Skills Days are trading names of Skills Travel Ltd.

We guarantee 100% financial protection on all of our tours and breaks operated by Skills Holidays and Skills Coachstyle.