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Our Frequently Asked Questions


We're sure you'll have some questions about your holiday - that's why we have created a list of our most frequently asked questions, to assist you before travel.


If you can't find the answer you're looking for, feel free to call us on 08456 66 55 44.

1. What documentation do I need to travel and will I be sent tickets?

As long as you have your booking reference you do not require any paperwork in order to travel with us

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2. I’ve lost my holiday confirmation. How do I get a replacement?

Call one of our friendly travel advisors on 0115 9777 740 who will be happy to e-mail you a copy of your details. You no longer need a physical copy to board the coach, having electronic proof will be satisfactory

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3. Will you send me a reminder of when my balance is due?

The balance due date is stated upon your confirmation, and we ask you to settle the balance no later than this date. Failure to pay by this date may regrettably result in the cancellation of your holiday.

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4. If I make changes to my holiday will I be charged?

Yes. We charge a minimum £20 administration fee for any amendments made to holidays and £10 for day trips. Substantial changes and changes made close to departure date may result in higher charges.

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5. Is it compulsory to take travel insurance?

It is compulsory to have travel insurance if you are travelling with us abroad and strongly recommeded for holidays within the United Kingdom.

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6. Why do I have to pay a single supplement?

Skills Group appreciate the high demand for single rooms on our holidays and do our best to procure an appropriate number for each tour. Most hotels have only a limited number of single rooms and usually charge a supplement which we pass on to you. It may be possible in some instances to ask the hotel to permit us to sell a double room for sole occupancy for which they will make a charge in most instances.

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7. Can I reserve a seat on the coach?

On holidays you will have pre-allocated seating on the main touring coach, which you retain for the duration of the tour. Premium seating at the front of the vehicle is available at a small supplement. We reserve the right to alter pre-booked seating in exceptional circumstances. Reserved seating does not apply to feeder vehicles or on day trips.

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8. How much luggage can I take?

One medium-sized suitcase per person (15kg) hold luggage, plus a small personal item such as a handbag may be taken into the cabin. If you are travelling on a European tour, we recommend that you bring an additional overnight bag with you. We do provide luggage labels so that your luggage can be quickly and clearly identified.

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9. Am I able to bring my wheelchair or mobility scooter?

Due to limited space we can only permit two wheelchairs or one wheelchair and a lightweight (15kg or less) mobility scooter per coach. Collapsible walking frames are included in this limitation. You must reserve a space at the time of booking, and this will be confirmed in correspondence. We reserve the right to not carry wheelchairs or mobility scooters that are not booked in advance. It is the bookers responsibility to advise us at the time of booking about any mobility issues.

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10. Will there be a toilet on the coach and will there be comfort stops?

Most of our coaches have toilet facilities. On most of our tours there will be a comfort stop dependent on the time and distance travelled. Every 2-3 hours; your tour driver will be able to help.

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11. Can I be picked up from my home?

We are now able to offer our popular 'Door-to-Door service' on ALL of our breaks of 4 days or more. This means that we will pick you up from your front door to take you to your nearest departure point, where you will meet our holiday coach. We will then take you home safely at the end of your holiday. This service is available from most of the East Midlands and South Yorkshire for a small supplement, for more information please visit:

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12. Can I make requests to the hote

If you have a special requirement that relates to your diet, medication or mobility that is essential, and may influence your ability to travel on any of our tours please tell us at the time of booking. We will contact the hotel and obtain confirmation that your needs will be met. If you wish to request a room type but do not wish to pay to guarantee this, we will pass it to the hotel as an unguaranteed request if available.

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13. Do I need a passport?

We require passport numbers and dates of birth of all travellers at the time of booking any of our European holidays. Passport requirements are subject change once the on-going Brexit situation has been resolved. Currently you need a valid EU passport to travel on one of our European tours, if your passport has less than 6 months validity from the end of the tour please contact our reservations team, and we will provide the correct information dependent on which country you are visiting.

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14. Can I transfer my holiday to next year?

Yes, with an admin fee we politely ask you to do this as soon as possible so we can offer this holiday or trip to others who may wish to travel

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15. Do I have to wear a mask on board?

We kindly request that when boarding, disembarking and moving around the coach that you wear a face mask or face covering, these can then be removed once seated on our vehicle and during your journey.

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16. How do I apply for a refund?

If your holiday or day excursion has recently been cancelled you will be notified by someone at skills holidays.
You will then need to apply for a refund request. You can do this by writing in to Skills head office or alternatively send us an email to Please be sure to include your Name and booking reference. You will then receive an acknowledgement email once this has been received. Refunds can take up to 28 working days to be processed from the date of acknowledgement. If you paid for the trip by card, your refund will be processed back on to the card that you made the initial payment upon.

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Belgrave Road




Skills, Belgrave Road, Bulwell, Nottingham, NG6 8LY. Registered in England Number 546349. VAT Registered Number 660 5538 34.

Skills Holidays, CoachStyle & Skills Days are trading names of Skills Travel Ltd.

We guarantee 100% financial protection on all of our tours and breaks operated by Skills Holidays and Skills Coachstyle.

Tel: +44 (0)115 977 0080 Fax: +44 (0)115 9777 439 Email: All content is copyright © Skills Travel Ltd.

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