Our Privacy Policy

 

Skills Motor Coaches Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We comply with the requirements of the data protection legislation in the UK. This policy explains how we use the information that we collect, how you can instruct us if you wish to limit our use of your information and the procedures that we follow to protect your privacy.

 

The Information We Collect & How We Use It

 

When you sign up to receive our email Newsletter or book a holiday or other services online we ask you for your name, address and email address and (if you order a holiday or other services) for details of the credit or debit card by which you will make payments. We subsequently collect details of the services that you order from us and the payments due and made for those services. We may use aggregate information and statistics to monitor usage of our website to help us to improve and develop our website.

 

From time to time we may carry out market research to help us to improve our service to our customers and increase customer satisfaction. We or our agents or sub-contractors may contact you by email post or telephone to ask for your feedback and comments on our service. We may wish to provide you with information about the products and services that we or other members of the Skills group of companies have to offer. You consent to us contacting you by e-mail, post or telephone for this purpose.

 

We may wish to provide you with relevant information about products and services provided by third parties that we think may be of interest to you. You consent to us contacting you by e-mail, post or telephone for this purpose. If you would prefer not to receive this, please send your request to disclose@skills.co.uk In the unlikely event that we receive an abusive, offensive or threatening communication from you or we have reason to suspect fraud or dishonesty we reserve the right to disclose details to the police or your internet service provider.

 

Our Use of Cookies and other tracking or passive data collection technology

 

We use a technology known as "cookies" as part of our normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. It is advised that you contact your internet service provider (ISP) or your internet browser from their designated websites to find out how to do this. These details can be provided in the HELP button on your internet browser.

 

Any information collected in this way can be used to identify you unless you change your browser settings, but if you do so you may find that it takes longer to navigate around our site or that you have to re-enter information that would otherwise have been kept and automatically re-used. If you wish to accept cookies but your browser is not set to do so you can set your browser to allow this. It is advised that you contact your internet service provider (ISP) or your internet browser from their designated websites. These details can be provided in the HELP button on your internet browser. We also use Google Analytics to monitor the website use. Full details about Google Analytics terms of service can be found here

 

How We Protect Your Information

 

The internet is NOT a totally secure medium. However, we have put in place various security measures. Although we cannot risk compromising security by giving full details, we do use various technologies which may include firewalls, encryption, use of passwords and others We also have internal procedures covering storage, access and disclosure that we follow to keep your information confidential.

 

Sale or Merger of Business

 

If our business is sold or merged with another business your details may be disclosed to our advisers and to any prospective purchasers or merger partners and their advisers. If our business is sold your details will be passed on to the new owner of the business.

 

Updating Your Information

 

• Skills Holidays
  

  If any of the information that you have given to us changes (for instance you change your email address or other contact details) or if you wish to cancel your registration to use our site, please let us know by sending an e mail to enquiries@skills.co.uk

 

• SMC Pass Portal
  If any of the information that you have given to us changes (for instance you change your email address or other contact details) or if you wish to cancel your registration to use our site, please let us know by sending an e mail to smc.bookings@skills.co.uk

 

Your Consent and Changes to this Policy

By submitting your information to us you consent to the use of that information as set out in this privacy policy. If we change this policy we will post details of the changes on this page and also send an email to you to alert you to the change. If you continue to use our site, that will signify your consent to that change.

 

Because of the global nature of the underlying structure of the internet, your information may be transferred in transit to countries outside the European Economic Area that do not give equivalent protection to your personal information and its use. We have taken the steps mentioned above to try to protect the security of your information. By submitting your information to us you consent to any such transfers as may occur. You consent to us transferring your date to countries outside the European Economic Area in connection with providing to you any services outside the European Economic Area.

 

How to Contact Us

 

We welcome your feedback and views on this privacy policy. If you would like to contact us with queries or comments please send an
e-mail to enquiries@skills.co.uk or

SMC.Bookings@skills.co.uk

 

SMC Privacy Policy

 

Introduction

 

We are committed to protecting the privacy of users of the web site and application. This privacy policy (" Privacy Policy ") is intended to inform you how we gather, define, and use personal information collected via the web site such as your name, address, telephone number and email address (" Information "). Please take a minute to read and understand the policy.

All your personal Information will be used in accordance with the Data Protection Act 1998 (the " Act "). If you want to know what information we collect and hold about you, please write to us at:

 

Skills Motor Coaches Ltd

Skills Motor Coaches, Belgrave Road, Bulwell, Ng6 8LY

 

Skills Motor Coaches is the data controller of your Information for the purposes of the Act.

 

Information Collection

 

We may collect Information about you when you request any information about us or our services, submit your personal details and/or complete any forms on the web site or SMC application. Unfortunately, the transmission of information via the internet is not completely secure. Whilst we will do our best to protect your personal data, we are unable to ensure the security of your data transmitted to our web site. Any transmission of personal data via the web site is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.

 

What data we are collecting:

 

• The Information that you provide by filling in forms on our web site or signing up to our services. This includes information provided at the time of submitting your contact details, signing up to our pass portal, or requesting further information about our services.

• Information about your computer including where available your IP address, operating system and browser type.

• Details of your visits to our web site and the pages and resources that you access.

 

USE OF YOUR INFORMATION

 

The Information we collect about you may be used to:

 

Send you further details of our services;

 

• Contact you in response to any general or specific enquiries made by you;

• Process any application submitted by you in connection with any job vacancy or graduate recruitment scheme (we may also keep details of applications for the purposes of vetting future applications);

• Send you information about recent developments in areas in which you have expressed an interest;

• Automate certain functions on our web site; and/or

• Ensure content from our web site is presented in the most effective manner for you and your computer.

 

DISCLOSING YOUR INFORMATION TO THIRD PARTIES

 

We may also disclose your Information to third parties in the following circumstances:

 

If we sell or buy any business or assets, in which case we may disclose your personal data to the buyer or seller of such business or assets. You have the right to request us not to send such information or pass information to third parties for such purposes by indicating before submitting your Information whether you mind your Information being used in this way. Alternatively, you can exercise your right to do so by contacting smc.bookings@skills.co.uk or by writing to us at the address at the beginning of this Privacy Policy;

 

If we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce the terms of this Agreement and other agreement we may have with you or to protect our rights, property or safety or that of our clients or employees.

 

Due to the nature of the SMC pass portal and the contract we have with various clients it is necessary to share your data between the following parties. For those booking home to school transport it is necessary for health and safety reasons and the safeguarding of Trent College pupils for data to be shared between the following companies who are Data Processors for this data:

 

• Trent College Ltd

• Skills Motor Coaches Ltd

• Transmach Ltd

 

Cookies

 

We may also disclose your Information to third parties in the following circumstances:

 

If we sell or buy any business or assets, in which case we may disclose your personal data to the buyer or seller of such business or assets. You have the right to request us not to send such information or pass information to third parties for such purposes by indicating before submitting your Information whether you mind your Information being used in this way. Alternatively, you can exercise your right to do so by contacting smc.bookings@skills.co.uk or by writing to us at the address at the beginning of this Privacy Policy;

 

If we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce the terms of this Agreement and other agreement we may have with you or to protect our rights, property or safety or that of our clients or employees.

 

Where Skills store your data

 

The data that we collect from you will be kept within the European Economic Area.

 

YOUR RIGHTS

 

Our web site may from time to time contain links to and from third party web sites. If you follow a link to their web sites, please note that these web sites have their own privacy policies and will be subject to separate terms and conditions and we do not accept any responsibility or liability for these sites. Please check the relevant privacy policies before you submit any personal data to these web sites.

 

SMC Application

 

The SMC application complies with the following:

 

• Our applications content is accessible to children and is appropriate for children.

• We advise that parents should support children when setting up their application. The app will act as a bus pass and pass managing platform.

• Please note that any tracking features shown on the application do not track a person’s phone or whereabouts, but track Skills Ticket Machines transported on the bus.